Continuous monitoring across your client fleet
Kosnomos checks every client instance continuously, including nights and weekends. When a service problem occurs, our team responds and works to restore service. You do not need to operate an on-call rota for the instances we run.
Monitoring runs at all times
Running your own monitoring requires health checks, alerts, escalation, and out-of-hours coverage. Kosnomos provides that coverage for the client instances we run.
We continuously check whether each instance is available, responding, and healthy. When a check fails, our systems alert our team to investigate.
Kosnomos responds to service problems
When monitoring detects a problem, we investigate and work to restore service. If an incident affects a client, we explain what happened and what we did so you can communicate with them.
If a client reports a problem directly to you, email us. Our team will respond and take responsibility for issues with the service we run.
Coverage applies to every instance
Continuous monitoring is included for every instance at every size. New client instances receive the same monitoring coverage as the rest of the fleet.
The facts
| Monitoring scope | Every client instance |
|---|---|
| Monitoring schedule | Continuous, including nights and weekends |
| Failed checks | Alert the Kosnomos team for investigation |
| Service problems | Handled by Kosnomos |
| Your on-call requirement | None for the instances we run |
| Monitoring charge | Included at every instance size |
What this means for you
Out-of-hours coverage is included
Monitoring and response continue through nights and weekends without your own rota.
Clear incident information
When an incident affects a client, we explain what happened and what action we took.
Consistent fleet coverage
Every new instance receives the same continuous monitoring at every size.
Questions and answers
Common questions about monitoring
- Is monitoring active outside business hours?
- Yes. Monitoring runs continuously across every instance, including nights and weekends. Failed checks alert the Kosnomos team to investigate and restore service.
- Do I need an on-call rota for these instances?
- No. Kosnomos provides out-of-hours monitoring and response for the instances we run. If an incident affects a client, we give you clear information to share with them.
- How do I report a client service problem?
- Email Kosnomos. Our team will respond, investigate, and work to resolve problems with the service we run.
- Does monitoring vary by instance size?
- No. Every instance receives the same continuous monitoring coverage, regardless of its size.
Built around your clients
Start with one client app
Launch it in about ten minutes. We handle hosting, updates, backups, and monitoring.