The partner program
Contracted response times for client work
Email support by the next business day is included with every instance. Partner SLA adds a contracted four-business-hour initial response, a shared channel, and wording you can use in client contracts.
Support options
Included support or a business-hours SLA
Start with included support. Add a contracted response time when a client agreement requires it.
Included support
Free
Included with every instance
Every partner, starting with the first client.
What you get
- Email support from a person by the next business day
- Published volume discounts applied automatically based on client count
- All platform features at every instance size
Partner SLA
$499/month
Includes up to 10 active instances
Partners that include response times in their client contracts.
Everything in Included support, plus
- $25/month per additional active instance
- A shared Slack or Teams channel with our team
- A named contact familiar with your clients and apps
- Four-business-hour initial response, in writing
- Software changes that need your approval are handled separately
- SLA wording for use in your client contracts
Support is included with every instance. Partner SLA covers up to 10 active instances, then costs $25 per additional instance each month.
Need after-hours coverage?
We scope it separately based on incident severity, coverage hours, and what our team can change without your approval. Contact us for a tailored agreement.
Why add Partner SLA
Support your client SLA with a matching commitment.
A client contract can require a response time from every provider involved in delivering the service. Partner SLA puts our response time in writing and includes wording you can use in your own contract. If your contracts do not require a response time, included support may be enough.
Not sure which option fits? Email info@kosnomos.com and our team will help you choose, including when included support is sufficient.
Questions and answers
Common questions about the partner program
- What does the partner program cost?
- Included support comes with every instance and provides email support by the next business day. Partner SLA costs $499 a month for up to 10 active instances, then $25 a month for each additional instance. It adds a contracted four-business-hour initial response. After-hours coverage is scoped and priced separately.
- Do I need a paid tier to get support?
- No. Email support by the next business day is included with every instance. Partner SLA is for partners that need a contracted four-business-hour initial response during business hours. After-hours coverage requires a separate agreement.
- Can I pass your response times through to my clients?
- Yes. Partner SLA includes wording you can use in a client contract, so your client commitment is supported by our commitment to you. With included support, next business day is a target rather than a contracted response time.
- Can I add or remove Partner SLA?
- Yes. You can add or remove Partner SLA monthly, with no commitment or notice period.
- Is there a volume discount as well?
- Yes. Volume pricing is separate from the partner program and applies automatically. Every instance is discounted by 10% from 10 clients, 15% from 25, and 20% from 50. There is no application or minimum commitment.
Built around your clients
Add your first client
Support from our team is included from the first client, at every size.